Exchange, Return & Refund Policy

We do not accept returns or offer refunds.

We understand that it is difficult to pick your perfect color match through a computer screen. Only hair extensions that are unworn and in their original packaging will be accepted for exchange within 7 days after the delivery date per shipping carriers website.

No extensions may be changed (this means that they cannot be combed, washed, brushed, cut, worn, colored, installed, or altered in any way) and all white/black hair ties and/or elastics must remain in place and uncut. Hair ties that are broken, disfigured, or missing from extensions all of these will not be accepted for exchange. A flat-rate processing fee of 8% will be charged on all exchanges.

We will provide the shipping label for you to delivery it to our distribution centre, but the shipping and handling fee will not be covered.

For information on how to start an exchange, please email info@rawhause.com.

IMPORTANT: If you don't follow our return, refund, exchange policy, your shipment will be rejected and you will receive your item back.

RawHause does not take responsibility for lost, stolen, misplaced, or incorrectly delivered return shipments. 

For further details, please refer to our Terms and Conditions.