Exchange, Return & Refund Policy

We do not accept returns or offer refunds.

We understand that it is difficult to pick your perfect color match through a computer screen. Only hair extensions that are unworn and in their original packaging will be accepted for exchange within 7 days after the delivery date per shipping carriers website.

We are not responsible for products purchased by us and installed, used or coloured by third parties. If treatment of products purchased by us are not being treated as adviced. You will not be compensated!

In accordance with standard consumer regulations, the cost of returning items is the responsibility of the customer, unless otherwise agreed upon in advance or where a statutory obligation requires the reimbursement of return shipping costs.  Hair ties that are broken, disfigured, or missing from extensions all of these will not be accepted for exchange. A flat-rate processing fee of 8% will be charged on all exchanges.

We will provide the shipping label for you to delivery it to our distribution centre, but the shipping and handling fee will not be covered.

 

Customer Complaints & Aftercare Policy

At RawHause, we always strive to deliver high-quality services and ensure customer satisfaction.

We expect our customers to communicate any concerns immediately after receiving their purchase. Complaints raised after the purchase when the client had expressed satisfaction at the time cannot be considered valid.

In case of a justified complaint, RawHause will, at its sole discretion, offer an appropriate solution.

This solution is final and non-negotiable.

Independent demands outside this offered solution will not be honored.

In cases of unreasonable behavior, disrespectful language, or inappropriate communication, RawHause reserves the right to immediately terminate the customer relationship and cease all further communication.

If the customer wishes to pursue the matter further, this must be done via legal channels.

Under no circumstances will RawHause be forced into deviating from this policy due to pressure, threats, or emotional manipulation.

 

For information on how to start an exchange, please email info@rawhause.com.

IMPORTANT: If you don't follow our return, refund, exchange policy, your shipment will be rejected and you will receive your item back.

RawHause does not take responsibility for lost, stolen, misplaced, or incorrectly delivered return shipments. 

For further details, please refer to our Terms and Conditions.