FAQ
Welcome to our Frequently Asked Questions (FAQ) page, dedicated to answering your queries about raw hair in general. If you have any questions that are not covered here, feel free to contact us for further assistance.
What is your order terms policy?
RawHause products are available for order or pre-order, depending on the item.
Pre-orders are for items in the process of being made and not yet in stock. This applies to all products with a designated shipping date in the product description.
Products in stock (i.e., without a designated shipping date) will be shipped after 3-5 business days.
When you place an order, you will need to pay the full upfront price of the item.
You may cancel your order or pre-order and get a refund of your payments within 24 hours after purchase. A flat-rate processing fee of 8% will be charged. All sales are final after 24 hours.
Can I change my order after placing it?
Change Shipping Address
We do not modify any orders after payment. If you want to change your delivery option or mailing address, we must cancel your order within 24 hours after purchase. This cancellation will be subject to an 8% restocking fee. All sales after 24 hours are final and cannot be cancelled, so please make sure that you provide the correct delivery and shipping address information.
If you input an address that does not exist or is missing an apartment number, please keep an eye on your tracking information as the delivery carrier will either return the package back to sender, or try and get in contact with you to verify the address. In the instance that your package is returned back to us, please email our team right away at support@nnorhair.com and we'll set you up with a new order.
An 8% processing fee will be charged on redirected orders to our distribution centre due to an incorrect address.
If you input an address that exists but is incorrect, you will be responsible for contacting your neighbours/the residents at the address provided to try and retrieve the package.
We are not responsible for misdelivered or lost due to an incorrect address provided to us.
Change Product
We do not accept order changes after payment. If you want to change your product, we must cancel your order within 24 hours after purchase. This cancellation will be subject to an 8% restocking fee. All sales after 24 hours are final and cannot be cancelled, so please make sure that you take your time to decide the product you want.
Cancel Order
You may cancel your order or pre-order and get a refund at any time within 24 hours after purchase. A flat-rate restock fee of 8% will be charged. All sales are final after 24 hours.
How can I contact you regarding my order?
If you have any questions about Nnor Hair extensions, the buying process, or delivery, our support team is here to help.
For questions regarding your order, email us at info@rawhause.com.
We hope these FAQs have provided valuable insights into our raw hair and its qualities. If you have any additional questions or need further assistance, please do not hesitate to reach out to us.